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Group Customer Service Manager - FMCG - Thailand

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  • Location
  • Job Type Permanent
  • Reference BH-865
Getting the approach to ‘Customer Service’ right is so critical for a business.
 
Your team are the first point of contact with potential and existing customers. If you get it wrong, it can have a massive impact on customer perception and therefore revenue. But if you get it right….
 
Do you have the customer centric mindset, CS experience and team management skills to lead this function globally? If you are in the Customer Service field, you will know how hard quality regional roles are to come by.
 
This position will work closely with Chief Supply Chain Officer who will be coaching you to develop rapidly within the Supply Chain Global team. This established business is going through a transformation process and you will be defining their approach to Customer Service.
 
The location is in Greater Bangkok region, as the office is out of town it would be great for someone looking to avoid traffic jams and high pollution. Additionally, flexi-workplace! WFH 2 day a week, and travel around Thailand when necessary.
 
What else is good to have.
  • 8 years’ experience in Customer Service - Shared Services Center (SSC) in FMCG industry.
  • Well understanding business insight and able to implement strategy.
  • Fluent in English
  • Hand ons approach, strategic and agile mindset.
 
Please apply for this great opportunity.
The role is quite complex so if you would like to discuss first feel free to contact me on phone +66 90-1199345 or email: kasinee.khongdee@connexus-global.com