Role: General Manager of Operations
Reports to: Vice President of Operations
Location: Singapore

The Opportunity

As General Manager of Operations, you will play a critical leadership role in driving operational performance across a complex global operations network. Leading a large-scale operational site in Singapore, with a workforce of approximately 1,000 employees and an around-the-clock operational function. The facility supports customers globally and plays a key role within the organisation’s broader international footprint.

Reporting to the Vice President of Operations, you will be responsible for developing and executing the company’s operations strategy, ensuring world-class performance across operational planning, customer delivery, quality, inventory management, operational excellence, and business performance. The role will provide leadership while partnering closely with key functional leaders across the organization to support sustainable growth, customer satisfaction, and long-term business objectives.

This is a highly visible position with direct exposure to executive leadership and the opportunity to influence strategic decisions across the business.

Key Responsibilities

• Lead operational performance across a complex global operations network, ensuring alignment with business objectives and customer requirements.
• Drive improvements in operational performance across safety, quality, delivery, cost, productivity, and customer satisfaction metrics.
• Establish and monitor key performance indicators (KPIs), ensuring consistent execution and accountability across the organization.
• Partner closely with Planning, Quality, Commercial, Customer Operations, and other key business functions to optimize operational efficiency, service performance, and business outcomes.
• Lead operational planning and readiness activities to support business growth, changing customer demand, and evolving operational requirements.
• Champion continuous improvement initiatives through Lean methodologies, process optimization, automation, and operational excellence programs.
• Develop and mentor operational leaders, fostering a high-performance culture focused on collaboration, accountability, and continuous improvement.
• Serve as a senior escalation point for critical operational challenges, ensuring timely resolution and effective cross-functional decision-making.

About You

You are an accomplished operations leader with extensive experience managing complex operational environments on a regional or global scale.

You bring a strong combination of strategic thinking and operational execution, with a proven ability to lead through growth, transformation, and change. Comfortable operating at both executive and operational levels, you have a track record of improving performance, developing teams, and delivering measurable business results.

You are equally effective influencing senior stakeholders as you are engaging with operational leaders and driving execution across geographically dispersed teams.

You Will Likely Demonstrate

• Vast leadership experience within operations, supply chain, manufacturing, engineering, technology, healthcare, industrial, or other complex business environments.
• Demonstrated success leading multi-site operations and geographically dispersed teams within a global organization.
• Strong understanding of operational planning, resource management, inventory performance, capacity management, and operational optimization.
• Proven track record of driving continuous improvement initiatives through Lean, Six Sigma, or similar operational excellence methodologies.
• Experience collaborating across Operations, Supply Chain, Quality, Commercial, Customer, and other cross-functional teams.
• Strong business acumen with an understanding of planning, operational performance, customer requirements, and organizational objectives.
• Demonstrated success leading transformation, growth, productivity, or organizational improvement initiatives.
• Experience operating within complex global business networks, including external partners, suppliers, service providers, or distributed operational environments.
• Strong leadership and people-development capabilities, with a track record of building and developing high-performing teams.
• Commercially minded with experience managing budgets, improving operational efficiency, and driving sustainable business performance.
• Excellent communication, stakeholder management, and influencing skills, with the ability to engage effectively at senior leadership level.

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