Responsibilities:

• Carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
• Respond effectively and professionally to all customer requests for service and support (telephone and e-mail).
• Provide customers and head office with a clear and accurate service report for all work carried out.
• Maintain and replenish personal stock of service parts & toots
• Expected to work with the Sales/Specialist Team to develop both sales and service businesses in the territory.
• Ensure an effective liaison with other departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
• Inform Product/Sales Manager of all customer complaints and escalations, and follow-up till each logged case is completed.
• Take the initiative to continually enhance and develop knowledge and understanding of the complete product range.
• Provide a high level of service and technical advice for customers and internal staff.

Requirements:

• Experience of maintaining diagnostics/medical and/or radiology instruments in a similar or related
• Self-motivation, self-disciplined and the ability to work with minimal supervision
• Quick to learn new skills
• Good practical skills and a methodical approach to resolving problems
• Ability to work under pressure against tight deadlines
• Good communication and interpersonal skills
• Good understanding of Health and Safety
• Language skills: Thai and English 
• Possess a valid vehicle license
• Willingness to travel within country on short notices
• THAI NATIONALITY ONLY